Effective date: January 1, 2025
At Leak Detection Experts Santee CA, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe. If you have questions, just give us a call.
Information We Collect
When you contact us for leak detection services, we collect information you provide directly: your name, phone number, email address, service address, and details about your plumbing issue.
We also collect payment information when you pay for services, and any messages or notes you share with our team.
Like most websites, we automatically collect certain technical data when you visit us online, such as your IP address, browser type, and pages you view.
How We Use Information
We use your information to schedule appointments, dispatch our technicians, provide accurate leak detection and repair services, and process payments.
We may also use your contact details to send you appointment reminders, follow-up messages, and occasional updates about our services. You can opt out of marketing messages at any time.
Your information helps us improve our services and respond to your questions quickly.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us understand traffic patterns and improve our site.
These third-party providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address. Their use of your information is governed by their own privacy policies.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to others.
We may share your information with trusted service providers who help us operate our business, such as payment processors and scheduling software. These providers are contractually obligated to keep your information confidential.
We may also disclose your information if required by law or to protect the rights, property, or safety of our business, our customers, or others.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
When we no longer need your information, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, and to ask for corrections or deletions.
You can also object to or restrict certain processing of your information. To exercise these rights, please contact us using the details below.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We will honor those rights as required by law.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.
When we make changes, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.